COVID-19 Updates

Thank you for staying updated on how this unfolding public health situation is affecting Rochester Symphony:

3/27/2020

Dear Friends,

Since postponing our March 14 concert, Cheers to 40 Years, we have been monitoring the growing public health responses to COVID-19 in relation to how this effects our audience members. We have made an attempt to plan a few months into the future based on the information we have now. We know things are likely to change in ways we don’t expect - that is certainly one thing this pandemic has taught us. But we also feel it’s important to plan for what we know at this time and then adjust accordingly when needed.

The schedule for the remainder of the 2019/20 concert season:

Cheers to 40 Years: This concert was to be performed on March 14 and was postponed. We have rescheduled it for Saturday, June 20, so mark your calendars!

We know this could change, but feel this is far enough in the future to be hopeful that we can gather for a concert again at that time. If our community is on the other side of social distancing by then, we’ll all be ready for the beauty of a live orchestra performing Wagner and Brahms!

 

If you cannot attend the rescheduled June 20 date, we can process your ticket

return in the following ways: 

  • You can return your ticket as a donation. You will receive credit for a donation to Rochester Symphony in the amount of your ticket value. 

  • You can request a voucher for use at any concert next season.



We can provide you with a donation to the symphony for the value of your ticket.
Provide a voucher for use next season.


The Spirit of Us: This concert scheduled for April 25 & 26 has been cancelled for this season. We plan to schedule it into next season’s programming so we can still bring you the world premier Centennial Commission that is currently being created, and of course, Beethoven’s Symphony No. 9. We can’t think of a better way to kick off the 2020/21 season and usher in the beginning of our second century than with these celebratory pieces.

Return processing for The Spirit of Us concert tickets:

 

If you cannot attend the rescheduled June 20 date, we can process your ticket

return in the following ways: 

  • You can return your ticket as a donation. You will receive credit for a donation to Rochester Symphony in the amount of your ticket value. 

  • You can request a voucher for use at any concert next season.

  • If you have purchased your tickets individually and not part of a season ticket package, you can request a refund. 


Returning your ticket for a donation: During the best of times, life changes quickly. When you can’t use your tickets, returning them as a donation supports Rochester Symphony in a meaningful financial way. During this unprecedented time of        shut-downs, your decision to return your ticket for a donation is more helpful than ever. Many of you have already expressed a desire to return tickets for a donation and we are incredibly grateful for this show up support!

If you are not in a position to return your ticket for a donation credit, we understand. Whichever method you choose, contact us with your preferred method of ticket return through email or phone. It may take us a few days to complete the processing and we appreciate your patience during this time.

Reminder: As staff are working from home, email is more efficient at this time. It may take a few days to respond to phone calls, and again, we are grateful for your patience.


Contact us with ticket questions and return preferences:

info@rochestersymhony.org  |   507-286-8742

Thank you!

3/18/2020

Dear Friends,

While the situation in our community is changing daily, we wanted to give you a brief update on what Rochester Symphony is doing this week in response to unfolding COVID-19 developments.

The Rochester Symphony physical office is closed for the time being. Staff are working remotely. We are checking voicemail messages daily and each of us can be reached by email. If you would like to contact us, send your email to info@rochestersymphony.org, and your message will be forwarded to the correct person. Individual staff email addresses can be found at rochestersymphony.org/contact.

As you know, our March 14 concert, “Cheers to 40 Years,” has been postponed. The very moment we are assured that it is safe for the community to gather again, we will set a new date and make sure each patron knows when that will be. We are immensely grateful for the graciousness you’ve shown by holding on to your tickets and assuring us that you’ll celebrate with us when we are able to perform this concert for you! Once we know the new date, if you are unable to attend, we will work with you at that time to process ticket exchanges.

We have not yet made a decision about our April concert, “The Spirit of Us.” The staff and Board of Directors are working this week to evaluate programming options in light of rapidly evolving information and recommendations from medical experts and the State of Minnesota. Once again, we are grateful for your patience as we process daily changes and we hope to have more information to you by next week.

Please continue to stay in touch with us through our email updates and on Facebook, Instagram, Twitter. If you know a patron of Rochester Symphony that does not have email, please relay our updates and pass along our greetings and well-wishes.

In communicating with our supporters and community leaders, we have been reminded again that Rochester Symphony is more than an orchestra and chorale. It’s a community of people who are committed to uplifting each other through the universal language of music.

 

Until we’re able to bring great music to life for you again in the concert hall, we’ll continue to keep you updated and send along musical inspiration from our musicians.

With well wishes,
Rochester Symphony staff — Jere, Amy, Stephanie and Sarah.

Rochester Symphony

1530 Greenview Dr. SW, Ste 120, Rochester, MN 55902

507-286-8742 | info@rochestersymphony.org
BOX OFFICE HOURS: Tue-Fri 11am-3pm

NOTE: the box office is currently closed and staff is working remotely due to COVID-19 safety guidelines.